FAQ Section

Find quick answers about our products, payments, shipping, returns, and more in our comprehensive FAQ section below

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FAQ
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Shopping & Payment

At Fine Art Emporium, we accept both domestic and international payments to ensure a seamless shopping experience for our customers worldwide. Whether you’re purchasing from within India or abroad, we support multiple secure payment methods, including credit/debit cards, bank transfers, and online payment gateways. Your convenience and security are our top priorities throughout the process.

At Fine Art Emporium, we require full payment to be completed before the delivery or dispatch of any antique item. This ensures a smooth and transparent transaction for both parties. Once payment is received, we promptly arrange for safe packaging and delivery. We appreciate your understanding and cooperation in maintaining this policy for a trusted buying experience.

At Fine Art Emporium, we accept a wide range of payment methods for your convenience. Customers can choose from cash, bank transfers, debit and credit cards, UPI, and other secure online payment options. Our goal is to make your purchasing experience smooth and flexible, whether you’re shopping in-store or from anywhere around the world.

Purchase & Delivery

At Fine Art Emporium, we offer safe and reliable worldwide delivery for all our antique products. With careful packaging, trusted logistics partners, and experience in international shipping, we ensure your items reach you securely and in perfect condition. No matter where you are, our team is committed to delivering your treasured finds right to your doorstep.

At Fine Art Emporium, we take great care in packaging antiques for safe transit. In certain cases—such as extremely delicate items or shipments to distant locations—an additional packaging fee may apply. This ensures enhanced protection and secure delivery. We always inform customers in advance and strive to keep these charges reasonable while prioritizing the safety of your purchase.

At Fine Art Emporium, we offer export insurance for your peace of mind, primarily through the Export Credit Guarantee Corporation of India (ECGC). This ensures your valuable antiques are protected against unforeseen risks during international transit. Our team manages the process to provide secure, worry-free global shipping backed by trusted coverage from one of India’s leading export insurers.

Returns & Warranty

At Fine Art Emporium, all sales are final, and we do not accept returns once a product has been purchased. Due to the unique and delicate nature of antiques, we encourage customers to review items carefully before buying. Our team is always available to provide detailed information and photos to help you make an informed decision.

At Fine Art Emporium, we offer certificates of authenticity from the Archaeological Survey of India (ASI) for select high-value antiques in our collection. These certificates verify the provenance and historical significance of the items, ensuring complete transparency and trust. When applicable, we handle the documentation process to provide you with a credible and certified piece of history.

At Fine Art Emporium, our electronic antiques are valued for their historical charm and collectible nature. Due to their age, these items may not be in working condition, and we are unable to offer any warranty or guarantee of functionality. We recommend purchasing them as display pieces or collectibles, appreciating their vintage craftsmanship rather than operational use.

Client Testimonials

Discover what our satisfied clients are saying about their experiences with us. Read their opinions and see the difference!

Kozhikode
Shelly Rodrigue
"Visiting Fine Art Emporium in Jew Town was a delightful experience! The collection of antiques and fine arts is truly impressive, and the staff were so friendly and helpful. I was also pleasantly surprised by the great prices"
England
Luke Glover
"Fine Art Emporium in Mattanchery is a treasure trove! I found unique pieces at fantastic prices, and the team's warm welcome and knowledge made my visit truly enjoyable. A must-see for any art and antique lover in Kochi!"
New Zealand
Angel Rose
"Fine Art Emporium boasts a stunning collection! I was particularly drawn to their beautiful brass items and unique old electronics. The staff were welcoming and the experience was fantastic. A must-see in Jew Town!"